Customer Support Onboarding

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The Troubleshooting Mindset

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Troubleshooting Mindset Video (25:44)

iOS App

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Users and Roles

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Users/Roles Video (33:46)

Zendesk

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Justworks Employee Timecards

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Justworks Timecards Video and Walkthrough (9:08)

Staff App

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Staff App Walkthrough Video (40:49)

Macros

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Macros Overview Video (4:49)

Student Refund Requests

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Student Refund Interim Process (2020.10) (15:56)

Student Engagement Tools

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Quizzes, Multimedia, Email, Comments, Course Compliance, Drip (48:54)

Domains

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Native and Custom Domains + Troubleshooting (85:29)

Payment Gateways, Backoffice, & VAT

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Payment Gateways, Backoffice & VAT (62:03)

Authors & Affiliates

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Authors & Affiliates (16:23)

Workflow set up

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PQ Management

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Obie Training 2021

Obie is your new personal assistant—this 30-minute course will show you how to use him to maximize your workflow.

Sami Jackson

FREE

Customer Support Onboarding

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Course Curriculum

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Free Month Onboarding Coupon Discount