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Customer Support Onboarding
The Troubleshooting Mindset
Troubleshooting Mindset Video (25:44)
iOS App
What is the Teachable iOS App?
iOS App Troubleshooting Video (9:32)
Users and Roles
Users/Roles Video (33:46)
Zendesk
Logging into Zendesk
Zendesk video (24:15)
Justworks Employee Timecards
Justworks Timecards Video and Walkthrough (9:08)
Staff App
Staff App Walkthrough Video (40:49)
Macros
Macros Overview Video (4:49)
Student Refund Requests
Student Refund Interim Process (2020.10) (15:56)
Student Engagement Tools
Quizzes, Multimedia, Email, Comments, Course Compliance, Drip (48:54)
Domains
Native and Custom Domains + Troubleshooting (85:29)
Payment Gateways, Backoffice, & VAT
Payment Gateways, Backoffice & VAT (62:03)
Authors & Affiliates
Authors & Affiliates (16:23)
Workflow set up
Setting up your browser windows (8:20)
Set up for success
PQ Management
PQ Management Confluence Article
PQ Management Video (28:06)
Zendesk video
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